ADA Policy and Grievance Procedure

TriMet ADA Title II policy statement

The Americans with Disabilities Act, Title II, states, in part, that “no otherwise qualified disabled individual shall, solely by reason of such disability, be excluded from the participation in, be denied the benefits of, or be subjected to discrimination in programs, services or activities sponsored by a public entity.” At TriMet, we are committed to complying with the requirements of Title II of the ADA in all of its programs, services, benefits and activities.

Submitting a Title II grievance

All grievances concerning discrimination in provision or accessibility of TriMet programs, services, benefits or activities, or about a response to a request for accommodation or modification of programs, services, benefits or activities, should be submitted to TriMet. A formal grievance may be submitted by any of the following methods:

Phone: 503-238-7433, option 5
Fax: 503-962-2481
Email: adaofficer@trimet.org
Mail: TriMet Customer Service Department, Attn: ADA Compliance Officer
4012 SE 17th Avenue, Portland, OR 97202

The grievance should be submitted as soon as possible and no later than sixty (60) days following the actions upon which it is based. The grievance must describe the facts, including, if applicable, the date, time and location of the actions that are the subject of the grievance, and must state the requested remedy. Persons submitting grievances must include their name, address, telephone number and an email address, if one is available.

Within fifteen (15) calendar days after receipt of the grievance, the ADA Compliance Officer, or his/her designee, shall meet with the person making the grievance to discuss the grievance, gather additional information and identify possible resolutions. Within twenty-one (21) calendar days following the meeting, the ADA Compliance Officer or designee shall respond to the grievance in written or other accessible format. The response shall explain TriMet’s conclusions regarding the allocations made by the person who made the grievance and, if appropriate, suggest options for resolving the grievance.

Review of Grievance Request

The person making the grievance may request review of the grievance if she/he is dissatisfied with the ADA Compliance Officer’s response or proposed resolutions. Review requests must be made within fifteen (15) calendar days from the date of the ADA Compliance Officer’s response and may be submitted by any of the following methods:

Phone: 503-962-4831
Fax: 503-962-6451
Mail: TriMet Office of the General Manager
Attn: ADA Grievance Review Request
4012 SE 17th Avenue, Portland, OR 97202

Within twenty-one (21) calendar days after receipt of the review request, the General Manager, or his/her designee, shall either respond to the grievance in written or other accessible format or will contact the person making the grievance to obtain any necessary additional information. If additional information from the person who made the grievance is requested, the General Manager or designee shall provide a response to the grievance within seven (7) days following receipt of the additional information.

All grievances and grievance review requests submitted to the ADA Compliance Officer in written, electronic or recorded format, as well as responses thereto, will be retained by TriMet for at least (3) three years.

Note: If you are a TriMet employee and have a question or concern about ADA within the employment setting, this is governed by Title I of the ADA. Please contact TriMet’s Director of Employee Services in Human Resources for more information.