Common Questions about BikeLink

How do I purchase a keycard?

Visit or call 888-540-0546 to purchase a keycard.

Will my BikeLink keycard work at any BikeLink facility?

Yes! Your BikeLink keycard will work at any BikeLink facility, even in other cities/states.

What if I lose my keycard?

Contact BikeLink using the online form at or call 888-540-0546. Until you let BikeLink know your keycard is lost, you will be responsible for any misuse of it.

Can you refund the value on my lost keycard?

Your BikeLink keycard is like cash. The value is stored on the keycard itself, not on a network. So, it is not possible to have your keycard deactivated or have value on it refunded if you lose it.

What if I don’t have enough value on my keycard to pay?

We don’t want to leave you stranded. You can always re-enter and get your bike, but your keycard will be unable to gain access until you add value to it.

Can I add value to my keycard when it runs out?

Yes. Call BikeLink at 888-540-0546, or go to and click “Add value to card.” You’ll receive a code which you can use to add value onto your keycard the next time you are at a Bike & Ride or BikeLink electronic locker (eLocker).

Why charge for bike parking?

The minimal fee keeps non-commuters from using Bike & Ride facilities and the electronic lockers (eLockers) as personal storage units—it’s like charging towing and impound fees for cars.