Pioneer Courthouse Square

TriMet Customer Support Center at Pioneer Courthouse Square

Located in the heart of Downtown Portland at Pioneer Courthouse Square, the TriMet Customer Support Center is a great place to buy and reload Hop cards and get help planning your trip.


  • Buy and reload Hop Fastpass cards
  • Talk to a TriMet representative and get help planning your trip
  • Get schedules for buses, MAX and WES or a System Map
  • Learn about TriMet’s accessible services
  • Get an Honored Citizen photo ID Hop card based on disability, income or military status


701 SW 6th Ave, Portland OR 97204


Monday through Friday, 8:30 a.m. to 5:30 p.m.

Closed on New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, and Christmas Day.