Fan Mail from TriMet Riders
Every week, riders send us dozens of comments, suggestions and commendations through our web feedback forms, by email and by phone at 503-238-RIDE. Below are some recent letters that really made us smile.
I was on the west-bound train that became stranded due to the power outage. The operator remained calm and kept us informed of what was going on and what our options were. Awesome job!
I decided to share my experience today after witnessing my bus driver interact with a mentally disabled young man. He spoke to him in such a friendly manner. I was so pleased to see this as I have a mentally disabled sister who rides TriMet. It warmed my heart and made me feel at ease about my sister and her daily commute.
My bus driver is amazingly punctual, genuinely friendly, supremely helpful and treats every passenger with respect, courtesy and patience. She is always willing to lend a helping hand. All who ride her bus love her.
My driver is so friendly and kind that I almost feel like I've been invited to her house for tea. Thanks for making my commute great!
I've been riding the bus for a month now and have no problem with it, thanks to my morning driver. She makes my day! She goes the extra mile to make sure little children are safe and she puts forth extra effort to help the disabled.
This young woman is so helpful, kind, positive, and such a delight!
To my bus operator, thank you! She is very knowledgeable and eager to help me get on my way. She gives excellent customer service and is an example of why I love, love, love TriMet!
Last night was my first Blazer game. I am mobility impaired and use a scooter. The crowd was managed well and with courtesy, they helped me navigate the crowd and made sure that I was able to get on the train with my companion. Wow! They were awesome!
This young operator is an asset to the transit system. She is highly competent, courteous and safety oriented. I am a first-time rider, visiting from out of state, and from my experience, I will highly recommend riding TriMet to my friends and family. Thank you.
On my trip to work today, my bus driver was really nice to passengers, especially moms with little children. In addition, he went above and beyond helping an elderly woman getting on and off the bus using the lift—he was gentle and reassuring.
Thank you to the kind driver who always greets his passengers with a large smile and twinkling eyes. I feel very thankful to have him as my driver.
Customers who submitted the testimonials above were notified prior to submission that their comments may be used for promotional purposes.