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Fan Mail from TriMet Riders

Share your story

Do you know a TriMet employee who deserves recognition for a job well done? Did you have an experience on the bus or train that you'd like to share?

We want to hear from you:

Email Customer Service
Or, call 503-238-RIDE (7433), option 5

Every week, riders send us dozens of comments, suggestions and commendations through our web feedback forms, by email and by phone at 503-238-RIDE. Below are some recent letters that really made us smile.


My driver kept a cheerful attitude while traffic and road conditions worsened. He made necessary route adjustments that were safe and saved time. He, along with all the other bus drivers, are the unsung heroes of this snowstorm. They got thousands home safely.

February 9, 2014

This driver was just AMAZING during the ice storm. I was so worried I would not get home from the hospital. She was friendly and positive, and kept us all safe when the bus began to slide. She was our champion!

February 9, 2014

I just want to say, "thank you!" for all of the fantastic communication and updates regarding service during the winter storm. I rely on TriMet every day and your updates have made my commute so much easier for me and my staff. Thank you! You guys rock!

February 8, 2014

My MAX operator did a great job under challenging conditions. He kept up a friendly manner, sharing what he knew when a frozen switch on the Steel Bridge delayed us, and because of his attitude, he kept the frustration to a minimum.

February 7, 2014

Huge kudos to everyone at TriMet! You all have done a wonderful job during "Snowmageddon." I appreciate all the updates (email and Twitter) and the hard work everyone has been doing to keep everything moving. Fantastic job!

February 7, 2014

I seldom take public transit, but found myself relying on TriMet today due to the storm. My driver was patient, friendly and well-equipped with nerves of steel to drive in this winter storm!

February 6, 2014

During the snowstorm Thursday afternoon, my commute (normally 40 minutes) took more than two hours. However, I was in capable and understanding hands. My driver drove cautiously and appropriately to the hazardous conditions. Even better, her positive attitude and infectious cheerfulness brought a happy ending to what could have been a frustrating and miserable commute. Thanks!

February 6, 2014

I am new to the area and have never experienced drivers as friendly as the ones at TriMet. It makes riding public transit a relaxing experience.

February 6, 2014

I have to commend my bus driver—she is wonderful! She calls out stops in two languages, she's helpful and keeps good time with her driving. She's polite and always has a smile on her face. She is truly appreciated.

January 29, 2014

In a system of wonderful drivers and operators, she manages to stand out. Consistently one of the friendliest people I've ever met, she has a greeting for everyone and is unflappably happy and excited. She makes her bus a joy to ride.

January 13, 2014

I was so touched by the consideration and kindness the driver showed me. I want to sincerely thank him. He must have seen how frazzled I was and helped me out on a difficult day. Due to my vision, TriMet or walking is my only transportation, and he was awesome by taking extra time to fully "kneel" the bus so I could step on from the curb.

He was calm and deliberate, drove carefully, and helped me immensely. Thank you, sir, for your humanity.

January 12, 2014

Customers who submitted the testimonials above were notified prior to submission that their comments may be used for promotional purposes.