Ticket Exchanges

Exchanging Tickets for Hop Credit

Here’s how to convert unvalidated paper fares into Hop credit.

It’s time to make the switch to Hop Fastpass®, the electronic fare system for TriMet, C-TRAN and Portland Streetcar.

What type of tickets can be exchanged?

Unvalidated, foil stamped Adult, Youth and Honored Citizen 2½-Hour tickets and 1-Day passes can be exchanged for a Hop card loaded with an equivalent value. Pre-validated paper passes (1-Month passes and 7-, 14- and 30-Day passes) are not eligible for exchange.

How do I exchange my paper tickets for Hop credit?

In person at the TriMet Ticket Office

Located in Pioneer Courthouse Square
701 SW 6th Ave., Portland
Open Monday–Friday, 8:30 a.m. to 5:30 p.m.

By mail

Mail the completed form below to:

Ticket Exchange
TriMet Ticket Office
701 SW 6th Ave.
Portland, OR 97204

Please allow up to two weeks to receive your credit.

At an upcoming event

We’re hosting ticket exchange events at the Ticket Office in Pioneer Courthouse Square on four upcoming Saturdays. Along with exchanging fares, we’ll be answering questions and handing out free Hop cards (a $3 value).

Saturday, Jan. 26
9 a.m.–1 p.m.

Saturday, March 30
9 a.m.–1 p.m.

Saturday, Feb. 23
9 a.m.–1 p.m.

Saturday, April 27
9 a.m.–1 p.m.

 

Common questions

Is there a fee?

There is a $3 fee for a new Hop card, which we will deduct from the value of your ticket exchange. Or, if you already have a Hop card or a virtual Hop card, we can waive the fee and credit your existing account.

Can I exchange fare from the TriMet Tickets app?

No, tickets from the mobile app are not eligible.

Can I exchange Streetcar or C-TRAN tickets?

No, only eligible TriMet fares can be exchanged.

What about LIFT riders?

While LIFT riders are welcome to exchange eligible paper tickets, note that LIFT does not use Hop yet.

My organization stocks paper tickets. Can we exchange them?

Visiting the Ticket Office or using the mail-in form is an easy way for individual riders or families to exchange unvalidated fares. However, any organizations interested in exchanging fares should send a note to hopoutreach@trimet.org.

 

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