Introducing TriMet’s Strategic Plan: “TriMet 2030”

TriMet 2030 Goals & Strategies

Our TriMet 2030 plan is simple — it consists of five goals (what we want to achieve), with several strategies for each (how we’ll achieve it), detailed below.

GOAL: Elevate the Customer Experience

Deliver clean, safe, accessible and reliable service that attracts ridership.

Strategies

• Phase 1 Priority Attract and retain customers by defining and enhancing the customer experience through mapping the customer journey, addressing public safety and perception and implementing customer experience improvement initiatives.
• Identify and reduce key barriers to ridership through direct engagement, targeted data collection and responsive service rooted in community input.
• Safety is our core value. Continue to optimize a robust, balanced and proactive safety culture.
• Phase 1 Priority Increase safety and ridership by delivering on our commitment, alongside regional partners, to launch FX service on 82nd Avenue and TV Highway.

GOAL: Ensure Financial Stability and Stewardship

Drive organizational efficiencies, optimize decision-making processes and safeguard our assets to ensure the long-term financial health of the organization.

Strategies

• Phase 1 Priority Strengthen fiscal efficiency and transparency by integrating a continuous decision-making approach that drives down costs and aligns funding with agency strategic priorities.
• Create a culture of fiscal responsibility by fostering financial literacy and creating a cost-conscious mindset.
• Explore and pursue potential new revenue streams.

GOAL: Increase Investment in Safe and Reliable Infrastructure

Strengthen and fund maintenance of our transit assets.

Strategies

• Stabilize investment in state of good repair (SGR) through forecasting and budgeting to meet SGR needs.
• Phase 1 Priority Implement and maintain an asset management and governance system that ensures all assets are maintained in a state of good repair.
• Phase 1 Priority Modernize technology and streamline processes to create lasting efficiencies and provide better information for planning and decision support.

GOAL: Advance TriMet’s Value to the Region

Leverage our role as a trusted regional leader and effectively tell our story about the benefits of public transit and the promise of our regional future.

Strategies

• Proactively engage and collaborate with regional partners and stakeholders to align on shared goals, strategies and priorities to drive the region’s revitalization. This includes public safety perception and experience on our system and throughout the region.
• Share our story on our positive contributions for our riders and the region and equip and enlist partners to do the same.
• Embed environmental sustainability practices through developing and implementing a comprehensive sustainability program.

GOAL: Continue to Build an Adaptable, Safe and Thriving Workplace

Emphasize collaboration, communication, streamlined processes and timely decision-making to foster a high-performing environment where employees feel motivated and valued.

Strategies

• Support a safer work environment for transit employees — particularly operators, maintenance staff and frontline personnel — through policy reform, training, technology and rapid incident response.
• Evaluate and optimize programs to leverage opportunities for all employees to grow, develop and succeed in accomplishing the strategic goals of the agency.
• Enhance and maintain meaningful employee engagement and communication to ensure all TriMet employees know they are valued and integral to the agency’s success.
• Develop and implement clear, crossfunctional decision-making structures so that decisions are informed, documented and made at the right level.
• Phase 1 Priority Establish a culture of continuous improvement that drives innovation, identifies inefficiencies and creates opportunities to improve by empowering employees and fostering them with a sense of ownership.