TriMet personnel & security staff

When you give over 300,000 rides most days, it takes a big team to keep everybody safe.

We have a lot of people on our system keeping riders safe and helping everybody get where they need to go. Here’s an overview of the people you'll see at our stations and on our vehicles and what they do.

But first, it’s important to mention who you won’t see. TriMet does not work with U.S. Immigration and Customs Enforcement. We do not inquire about anyone’s immigration status. At times, rumors spread about ICE agents on the TriMet system. These are false and harmful to our community.

Ride Guides

Ride Guides Ride Guides

Duties

  • Engage with and help riders
  • Educate riders about the TriMet system
  • Assist TriMet operators and supervisors during special events and service disruptions
  • Report serious concerns to police, emergency responders

Uniforms

  • Blue vests with orange stripes
  • TriMet logo and “Ride Guide” on back and left chest
  • TriMet employee ID on request

 


Customer Service Representatives

On-street Customer Service Representatives Customer Service Representatives

Duties

  • Engage with and assist riders
  • Educate riders about the Hop Fastpass® fare system, safety and service adjustments
  • Assist TriMet operators and supervisors during special events and service disruptions
  • Report serious concerns to police, emergency responders

Uniforms

  • High-visibility yellow safety vests
  • “Customer Information” on back and left chest of vest
  • TriMet employee ID on request

 


Fare Inspectors and Supervisors

TriMet Supervisors TriMet Supervisors

Duties

  • Assist with TriMet operations
  • Enforce TriMet Code (including fare requirement)
  • Respond to serious incidents, emergencies
  • Report serious concerns to police, emergency responders
  • Assist riders

Uniforms

  • Navy blue pants or navy blue or beige shorts
  • White uniform top or navy blue or yellow coat
  • Patch with TriMet logo and “Fare Inspector”, “Rail Supervisor”, “Road Supervisor” or “Lead Supervisor” on sleeve
  • May wear high-visibility yellow safety vest
  • May wear TriMet supervisor or TriMet inspector badge
  • TriMet employee ID on request

 


Customer Safety Officers

Customer Safety Officers Customer Safety Officers

Duties

  • Patrol the TriMet system, discourage inappropriate behavior
  • Assist TriMet fare inspectors and supervisors enforce TriMet Code (including fare requirement)
  • Report serious concerns to police, emergency responders
  • Assist riders
  • Encourage safe behavior around buses and trains

Uniforms

  • Black pants and blue/black top or high-visibility blue/yellow vest or coat
  • TriMet logo and “Customer Safety” printed on back of top/coat, and on sleeves
  • “TriMet Customer Safety Officer” patch on left chest on vest and coats

 


G4S Transit Security Officer

G4S Transit Security Officers G4S Transit Security Officers

Duties

  • Patrol the TriMet system, discourage inappropriate behavior
  • Report serious concerns to police, emergency responders
  • Assist TriMet employees
  • Assist riders
  • Encourage safe behavior around buses and trains

Uniforms

  • Black pants and high-visibility yellow/black top or high-visibility yellow coat
  • “Transit Security” printed on back of top or coat
  • TriMet logo/G4S patch on left chest

Note: G4S Transit Security Officers (and personnel from other security companies) work for other local organizations, such as banks and schools. Many of their employees take transit to work. If they’re monitoring on our system, their uniform will say “Transit Security” on the back.

 


Police officers

Transit Police officer Transit Police officer

Duties

  • Patrol the TriMet system, discourage inappropriate behavior
  • Respond to serious incidents, emergencies
  • Enforce local/state laws, TriMet Code (including fare requirement)
  • Assist TriMet fare inspectors and supervisors
  • Assist riders

Uniforms

  • Police uniform and gear
  • May have “Transit Police” patch
  • Badge and patch of home agency (i.e., Portland Police, Multnomah County Sheriff’s Office)
  • Police ID available on request

 


Help us help you

TriMet employees, security officers and Transit Police officers want to help you have a safe, enjoyable and reliable ride on our transit system. Please approach us if you have a concern, you see something suspicious, you’re not sure how to pay fare or just need help getting where you need to go.

For serious issues, contact the vehicle operator, if possible. MAX and WES trains have up to four emergency intercoms to reach the operator.

If a crime is occurring or there is an immediate threat, call 9-1-1. If you cannot safely make the call, text 9-1-1.

If the issue is not urgent but you need help and don’t see a member of our staff or security personnel, contact our Rider Support team. Call 503-238-RIDE (7433) seven days a week between 7:30 a.m. and 5:30 p.m. They are also available 24 hours a day via text message at 503-238-7433 and on Twitter at @trimethelp. You can also reach out via support.trimet.org.

See something, say something

If you see suspicious behavior or a suspicious package, or if there’s an emergency or unsafe situation on board, tell a TriMet employee, security officer, police officer or call 9-1-1.

Protect your stuff

Please keep personal items, such as purses, bags, backpacks and packages, with you at all times. Keep electronic devices in your pocket or bag, and be aware of your surroundings.

More riding tips