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Updated: 11:50am, Wed. May. 15, 2019

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Ticket Exchanges

Exchanging Paper and Mobile Tickets for Hop Credit

Here’s how to convert old paper fares or mobile tickets into Hop credit.

It’s time to make the switch to Hop Fastpass®, the electronic fare system for TriMet, C-TRAN and Portland Streetcar.

What type of tickets can be exchanged?

Paper tickets and passes

Unvalidated, foil-stamped Adult, Youth and Honored Citizen 2½-Hour tickets and 1-Day passes can be exchanged for a free Hop card loaded with an equivalent value. Pre-validated paper passes (1-Month passes and 7-, 14- and 30-Day passes) are not eligible for exchange.

Mobile tickets purchased in the TriMet Tickets app

We also accept unvalidated 2½-Hour, 1-Day, 7-Day, 14-Day and 30-Day mobile tickets purchased on the TriMet Tickets app. We'll give you a free Hop card loaded with an equivalent value.

How do I exchange my tickets for Hop credit?

In person at the TriMet Ticket Office

Located in Pioneer Courthouse Square
701 SW 6th Ave., Portland
Open Monday–Friday, 8:30 a.m. to 5:30 p.m.

By mail

Mail the completed form below to:

Ticket Exchange
TriMet Ticket Office
701 SW 6th Ave.
Portland, OR 97204

Please allow up to two weeks to receive your credit.

At an upcoming event

We’re hosting a series of events where we’ll be exchanging fares, answering questions and handing out free Hop cards (a $3 value).

Tuesday, May 14
Sherwood Senior Center
21907 SW Sherwood Blvd., Sherwood
3:30–6 p.m.
Join the Facebook Event

Tuesday, May 21
Troutdale Library
2451 SW Cherry Park Rd., Troutdale
3:30–6 p.m.
Join the Facebook Event

Monday, June 24
West Linn Public Library
1595 Burns St., West Linn
3:30–6 p.m.
Join the Facebook Event

Saturday, June 29
Pioneer Courthouse Square
701 SW 6th Ave., Portland
9 a.m.–1 p.m.
Join the Facebook Event

Saturday, July 27
Pioneer Courthouse Square
701 SW 6th Ave., Portland
9 a.m.–1 p.m.
Join the Facebook Event

Wednesday, July 31
Estacada Community Center
200 SW Club House Drive, Estacada
3:30–6 p.m.
Join the Facebook Event

Saturday, August 24
Pioneer Courthouse Square
701 SW 6th Ave., Portland
9 a.m.–1 p.m.
Join the Facebook Event

 

Common questions

Is there a fee?

Nope! We'll waive the standard $3 fee for a new Hop card.

What if I already have a Hop card?

If you already have a Hop card or a virtual Hop card, we can credit your existing account.

Can I exchange Streetcar or C-TRAN tickets?

No, only TriMet fares can be exchanged.

My organization stocks paper tickets. Can we exchange them?

Organizations interested in exchanging fares should send a note to hopoutreach@trimet.org.

 

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