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HOP Fastpass experiencing a server issue.

Updated: 9:52am, Fri. Sep. 20, 2019

HOP Fastpass is experiencing a server issue. To load funds to your card, please use a mobile browser and visit myhopcard.com. We apologize for the inconvenience and are working with our app vendors to resolve this issue.

Ticket Exchanges

Exchanging Paper and Mobile Tickets for Hop Credit

It’s time to make the switch to Hop Fastpass®, the electronic fare system for TriMet, C-TRAN and Portland Streetcar. Here’s how to convert old paper fares or mobile tickets into Hop credit.

What type of tickets can be exchanged?

Paper tickets and passes

Unvalidated, foil-stamped Adult, Youth and Honored Citizen 2½-Hour tickets and 1-Day passes can be exchanged for a free Hop card loaded with an equivalent value. Pre-validated paper passes (1-Month passes and 7-, 14- and 30-Day passes) are not eligible for exchange.

 

Mobile tickets purchased in the TriMet Tickets app

We also accept unvalidated 2½-Hour, 1-Day, 7-Day, 14-Day and 30-Day mobile tickets purchased on the TriMet Tickets app. We'll give you a free Hop card loaded with an equivalent value.

How do I exchange my tickets for Hop credit?

In person at the TriMet Ticket Office
Paper tickets and mobile tickets

Located in Pioneer Courthouse Square
701 SW 6th Ave., Portland
Open Monday–Friday, 8:30 a.m. to 5:30 p.m.
Plan your trip

 

At an upcoming event
Paper tickets and mobile tickets

We’re hosting a series of events where we’ll be exchanging fares, answering questions and handing out free Hop cards (a $3 value).

September

 

Thursday, September 19
Sunset Transit Center
10470 SW Barnes Rd, Portland
3:30–6 p.m.
Join the Facebook Event

Saturday, September 21
Pioneer Courthouse Square
701 SW 6th Ave., Portland
9 a.m.–1 p.m.
Join the Facebook Event

 

October

 

Thursday, October 10
Gresham Central Transit Center
350 NE 8th, Gresham
3:30–6 p.m.
Join the Facebook Event

Tuesday, October 15
Rose Quarter Transit Center
47 NE Holladay, Portland
3:30–6 p.m.
Join the Facebook Event

Saturday, October 26
Pioneer Courthouse Square
701 SW 6th Ave., Portland
9 a.m.–1 p.m.
Join the Facebook Event

 

November

 

Saturday, November 16
Pioneer Courthouse Square
701 SW 6th Ave., Portland
9 a.m.–1 p.m.
Join the Facebook Event

 

December

 

Saturday, December 14
Pioneer Courthouse Square
701 SW 6th Ave., Portland
9 a.m.–1 p.m.
Join the Facebook Event

 

By mail
Paper tickets only

Mail the completed form below to:
Ticket Exchange
TriMet Ticket Office
701 SW 6th Ave.
Portland, OR 97204

Mail-in form
PDF

Please allow up to two weeks to receive your credit.

Common questions

Is there a fee?

Nope! We’ll waive the standard $3 fee for a new Hop card.

 

What if I already have a Hop card?

If you already have a Hop card or a virtual Hop card, we can credit your existing account.

 

Can I exchange Streetcar or C-TRAN tickets?

No, only TriMet fares can be exchanged.

 

My organization stocks paper tickets. Can we exchange them?

Organizations interested in exchanging fares should send a note to hopoutreach@trimet.org.

 


 

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