Ticket Exchanges

Exchanging Paper and Mobile Tickets for Hop Credit

It’s time to make the switch to Hop Fastpass®, the electronic fare system for TriMet, C-TRAN and Portland Streetcar. Here’s how to convert old paper fares or mobile tickets into Hop credit.

What type of tickets can be exchanged?

Paper tickets and passes

Unvalidated, foil-stamped Adult, Youth and Honored Citizen 2½-Hour tickets and 1-Day passes can be exchanged for a free Hop card loaded with an equivalent value. Pre-validated paper passes (1-Month passes and 7-, 14- and 30-Day passes) are not eligible for exchange.

 

Mobile tickets purchased in the TriMet Tickets app

We also accept unvalidated 2½-Hour, 1-Day, 7-Day, 14-Day and 30-Day mobile tickets purchased on the TriMet Tickets app. We'll give you a free Hop card loaded with an equivalent value.

How do I exchange my tickets for Hop credit?

In person at the TriMet Ticket Office
Paper tickets and mobile tickets

Located in Pioneer Courthouse Square
701 SW 6th Ave., Portland
Open Monday–Friday, 8:30 a.m. to 5:30 p.m.
Plan your trip

 

At an upcoming event
Paper tickets and mobile tickets

We’re hosting a series of events where we’ll be exchanging fares, answering questions and handing out free Hop cards (a $3 value).

October

 

Saturday, October 26
Pioneer Courthouse Square
701 SW 6th Ave., Portland
9 a.m.–1 p.m.
Join the Facebook Event

 

November

 

Saturday, November 16
Pioneer Courthouse Square
701 SW 6th Ave., Portland
9 a.m.–1 p.m.
Join the Facebook Event

 

December

 

Saturday, December 14
Pioneer Courthouse Square
701 SW 6th Ave., Portland
9 a.m.–1 p.m.
Join the Facebook Event

 

By mail
Paper tickets only

Mail the completed form below to:
Ticket Exchange
TriMet Ticket Office
701 SW 6th Ave.
Portland, OR 97204

Mail-in form
PDF

Please allow up to two weeks to receive your credit.

Common questions

Is there a fee?

Nope! We’ll waive the standard $3 fee for a new Hop card.

 

What if I already have a Hop card?

If you already have a Hop card or a virtual Hop card, we can credit your existing account.

 

Can I exchange Streetcar or C-TRAN tickets?

No, only TriMet fares can be exchanged.

 

My organization stocks paper tickets. Can we exchange them?

Organizations interested in exchanging fares should send a note to hopoutreach@trimet.org.

 


 

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