Boarding the Bus With a Mobility Device

Each bus has a ramp or lift

Low-floor buses have boarding ramps that the operator can deploy upon request. Older high-floor buses are equipped with power lifts for anyone who can’t use the stairs to board.

How to board the bus

  1. Photo of rider in wheelchair exiting the bus using the ramp Wait in view of the operator
    Wait in the middle of the bus stop where the operator can see you. That way when your bus arrives, the operator will know to deploy the ramp or lift, which helps save time.
  2. If you need the ramp or lift, just ask
    If you need to use the ramp or lift and the operator has not already deployed it, just ask. He or she can assist you if you need help guiding your mobility device onto the ramp or lift.
  3. Priority seating and securement areas
    On board, look for the priority seating area near the front of the bus. Two securement areas are provided for mobility devices. The operator will help secure your mobility device.
  4. Press the signal strip to request a stop
    Press down on the signal strip or pull the cord along the window to let the operator know you want the next stop.
  5. Getting off the bus
    When the bus stops, the operator will remove the securement straps from your mobility device, and deploy the ramp or lift for you.

Tips for using the lifts on high-floor buses

  • Set the brakes on your mobility device and turn off the power.
  • If you are standing on the lift, be sure to hold onto the hand rail.
  • Lifts can hold mobility devices up to 30 inches wide and 48 inches long, weighing up to 600 pounds when occupied.
  • A personal attendant may ride the lift with you.
  • Backing your mobility device onto the lift may make it easier to maneuver into the securement area inside.

Securement

On board, the bus operator will help secure your mobility device to ensure a safe and comfortable ride. The illustration below shows how different types of mobility devices are secured:

Illustration showing securement procedure

Segways®

You can bring Segways on buses when used as a mobility device due to a disability. (Note: Segways must be turned off when boarding, riding and exiting the vehicle.)

Alternative Wheeled Mobility Device

If you have an alternative wheeled mobility device, please complete the Alternative Wheeled Mobility Device application.

Application for Alternative Wheeled Mobility Devices
PDF