COVID-19 Update

COVID-19 Update

Updated: 12:52pm, Tue. May. 26, 2020

Face coverings are now required when using transit. More

About LIFT Service

Information about when and where LIFT service is available, trip pick-up windows and the experience of using shared ride paratransit.

Service Area and Service Hours

Service Area

LIFT service covers all locations that are within three-quarters of a mile of TriMet’s bus, MAX Light Rail, and also within the TriMet service area. Per the Americans with Disabilities Act (ADA), LIFT does not serve locations outside the TriMet service area, the legal boundary for TriMet.

Service Hours

All locations inside the TriMet service area boundary are served based on the days and hours of operation of buses and trains. For example, if there is no bus or MAX service on Sundays to the area you are traveling to or from, LIFT service will not be available either. Service is generally available from 3:30 a.m. – 2:30 a.m. seven days a week, however, it may differ in some parts of the TriMet Service District. Your reservationist will let you know if a requested pick-up or drop-off is outside the current days and times of service offered.

 

Pick Up Windows

When you call to reserve your trip, you will be given a time range for your pick-up. This is referred to as your “pick-up window.” This 30-minute period is when you can expect your pick-up to occur. You are expected to be ready to board the vehicle when the operator arrives at any point within this window. The operator will wait for a maximum of five minutes after arriving at the pick-up location and announcing their presence. If you have not boarded the vehicle within the five-minute period, your vehicle will leave and the trip will be considered a No-Show.

For example, if your pick-up window is between 9 a.m. and 9:30 a.m., the vehicle can arrive any time between 9 a.m. and 9:30 a.m. Please be ready to board the vehicle immediately upon arrival. This helps to ensure better on-time performance that benefits all customers.

 

Shared Ride Paratransit

Paratransit is a valuable service for the members of our community who need it, but it may not work for every customer in all situations. Being a part of a shared-ride service means that customers must be flexible — sometimes you will have to wait longer than expected to be picked up, or you may be early to your destination.

The goal at LIFT is to provide service that is consistent with, and comparable to, travel time on fixed-route buses or trains, including any travel time it would take to get to the stop, any transfers while on board, and travel from the final stop to the location. The vehicle will likely make several stops to pick up and drop off other customers while you are on board.