Phone Numbers, Complaints, Commendations, Questions

How to get in touch with us.

Phone Numbers

  • 503-962-8000 is the main LIFT number, available 24 hours a day. LIFT can also be reached by calling 1-800-621-5438 toll-free within Oregon.

    • Option 1 – Reservations are taken from 9 a.m. to 5 p.m. on weekdays and from 10 a.m. to 5 p.m. on weekends.
      • Reservations must be made by 5 p.m. the day before your scheduled trip. LIFT phone reservation lines are typically busiest between 3 and 5 p.m. If you would like to avoid waiting on the phone, try calling earlier in the day.
    • Option 2 – Customer Service is open from 9 a.m. to 5 p.m. weekdays to answer questions about service, help with concerns or commendations, and to request an Eligibility application for LIFT service. Customer Service is not open on New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, or Christmas.
    • Option 3 – Questions about today’s ride, open 24/7
    • Option 4 – LIFT Eligibility, open from 8 a.m. to 5 p.m. weekdays
    • Option 5 – Hop Card Support
    • Option 5 – ADA Reasonable Modification Requests
  • TTY 7-1-1

  • 503-962-3434 is the LIFT CARES phone automatic phone system. By calling this number you can:

    • Get real time information on the status of your trip.
    • Cancel any rides you have reserved.
    • Hear a list with all of your upcoming trips.


Complaints, Commendations, Questions

We want to hear from you! All complaints, commendations or questions may be directed to LIFT Customer Service at 503-962-8000, option #2. All complaints are documented and investigated by our customer service staff. Commendations are passed along to operators and are always appreciated.

For questions about LIFT eligibility, call our eligibility office at 503-962-8200, option 4.