Face masks are required

Face masks are required

Updated: 12:55pm, Sat. Jul. 31, 2021

Face masks are required on transit per federal law. Failure to comply may result in denial of boarding, removal, or penalties under federal law.

Pioneer Courthouse Square

TriMet Customer Support Center at Pioneer Courthouse Square

Located in the heart of Downtown Portland at Pioneer Courthouse Square, the TriMet Customer Support Center is a great place to buy and reload Hop cards and get help planning your trip.

COVID-19 update

We’re open regular hours. Please keep six feet between you and all others when visiting.


  • Buy and reload Hop Fastpass cards
  • Talk to a TriMet representative and get help planning your trip
  • Get schedules for buses, MAX and WES or a System Map
  • Learn about TriMet’s accessible services
  • Get an Honored Citizen ID or Downtown Portland Pass/ID


701 SW 6th Ave., Portland OR 97204


Monday through Friday*, 8:30 a.m. to 5:30 p.m.

Closed on New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas Day.

* The Pioneer Courthouse Square lobby is also open Saturdays from 10 a.m. to 4 p.m. You can pick up schedules and maps or buy most tickets and passes from the self-service ticket machine at a MAX station outside.